Highway Casino Privacy Policy

Highway Casino respects the privacy of players and aims to handle personal information carefully and transparently. This policy applies to information collected through the website, account services, customer support channels and related online services. It should be read together with the website’s other applicable terms, notices and responsible gaming information.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information collected will depend on how you use the website. For example, a visitor who only browses public pages may provide less information than a player who creates an account, completes verification, makes payments or contacts support.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you may be asked to provide it separately. You can withdraw consent for certain activities, such as promotional marketing, by following the available instructions or contacting privacy support.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on the website. Players should check this page occasionally so they remain aware of how information is handled.

Personal information is generally used to provide, operate and improve the website and casino services. The purposes for handling information may include:

• Creating, maintaining and administering your account.
• Confirming your identity, age and eligibility to use the services.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to questions and managing complaints.
• Detecting, preventing and investigating fraud, scams, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• Monitoring account security, maintaining website functionality and troubleshooting technical problems.
• Understanding how the website is used so that features, content and performance can be improved.
• Sending service messages about your account, transactions, security, changes to the website or other important information.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Meeting legal, compliance, dispute resolution, audit, record-keeping and responsible gaming obligations.

Information may be shared with carefully selected service providers where this is needed to operate the website or provide a requested service. Examples can include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, analytics services, communication providers, professional advisers and customer support tools. Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected wrongdoing, or to comply with a valid legal or official request.

Information is not intended to be used for unrelated purposes without an appropriate reason or permission. Marketing communications should include a way to stop receiving further promotional messages. Stopping marketing does not stop essential service communications, such as security notices, transaction confirmations or account messages.

Reasonable administrative, technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and providers who need it for their work. However, no online service, website or electronic transmission can be guaranteed to be completely secure.

Some records must be kept for a period required by law or for legitimate business, security, dispute and audit purposes, even after an account is closed. The length of time depends on the type of information and the reason it must be retained. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

You may contact Highway Casino about the personal information connected with your account. Depending on the circumstances and applicable privacy requirements, players may ask to exercise the following choices:

• Access: request information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: request deletion of your personal information where it is no longer needed or where the request is otherwise available. Deletion may not be possible when information must be kept for legal, security, dispute, transaction or other legitimate purposes.
• Withdrawal of marketing consent: ask for consent to promotional marketing to be withdrawn. You can also use an unsubscribe option in a marketing message where one is provided.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise these rights or make a privacy request, contact support@highwaycasino.best. Please describe your request clearly and include enough information for the relevant account or records to be identified. For security, Highway Casino may need to verify your identity before providing information, making account changes or completing a deletion request.

A request may be limited or refused where fulfilling it would affect the rights of another person, reveal confidential information, create a security risk, interfere with fraud prevention, or conflict with a requirement to keep records. If a request cannot be completed in full, the reason and any available options should be explained where appropriate.

If you believe information held about you is inaccurate, contact support@highwaycasino.best so it can be reviewed. You should also contact support promptly if you suspect that your account or personal information has been accessed or used without permission.

For general questions about this Privacy Policy or the way information is handled, use support@highwaycasino.best. Highway Casino aims to review privacy enquiries within a reasonable time and will take appropriate steps to address genuine concerns.